1. Shipping

2. Order Status

3. Tariffs, duties and country restrictions/regulations that you must consider

4. Returning an order

5. Cancellations

Every shipping cost has been included in the prices. No additional shipping cost will be charged on your bill.

Shipping is carried out by FedEx, UPS and DHL. Depending on the region and delivery time, Yendart will select the best shipping service.

The merchandise will be delivered to the address provided and to the person who is there at that moment and has self identification.

Depending on the country, the delivery time will vary:

Shipments to United States, from 3 to 5 business days. 

To the rest of the world, from 5 to 7 business days.

To remote areas, from 10 to 15 business days.

All cases will proceed after PayPal payment validation.

We will not be able to ship to P.O. boxes and APO/FPO addresses.

If for some reason any of the pieces you purchased happen to be unavailable, we will contact you immediately and offer you three options on how we may proceed:

1. We could wait until the missing piece is ready and then ship the whole package to you (recommended).
2. If you do not wish to wait, we can refund you the price of the missing piece or exchange it for some other available piece. If this new choice has a lower price, we will refund you the rest. If it has a higher price, you would pay the rest.
3. Some times we will be able to send to you the available pieces first and when the missing piece is ready, send it to you in another package. This option will depend on the type of the piece; this is not a common procedure.

If you wish to make an anticipated payment for a non available piece, you can do it by adding the item to your cart, as you usually do, just as if it were available. By doing this you are automatically the owner of your piece and you will not be affected by the demand of it. If you just wish to be notified when the item is in stock again, you can just fill in the correspondent blank with your e-mail address.

2. Order Status

If you placed an order more than 10 days ago please send an e-mail to sales@yendart.com requesting the status of your order. Be sure to include your full name, order number, and the e-mail address you provided us. We will gladly write you back with the information you need.

3. Tariffs, duties and country restrictions/regulations that you must consider

Before you make an order in our web page, be sure that any import regulations of your country will not affect it or be sure you will be able to afford any extra charges due to customs specific tariffs so you can get your shipment. The next two paragraphs describe specific situations in which Yendart, unfortunately, cannot be responsible for an unsuccessful delivering and refunds are inapplicable.

Tariffs and duties

Mexico is part of many International Treaties that allow us to export our products to several countries tax free. However, we encourage you to check if there are tariffs or duties imposed by the local law of your country that could affect your shipment; if there were any, you would have to pay them in order to get your products.

Country Regulations and/or Restrictions

In many countries there are certain regulations and/or restrictions about particular materials that might affect your shipment. We encourage you to look into possible import regulations/restrictions such as:

1. Quarantine of a certain material.
2. Not allow the entrance of a certain material and as a result of this, the shipment can be returned or destroyed.
3. When your country requires that you hire your own custom agent to free your product. If you are not willing to pay such an agent, the piece will be returned.

Unfortunately, we cannot say exactly which country will have certain specifications about our pieces. These regulations tend to change for every country but we will make an effort to inform you if there is any specific rule for a specific material in a particular country.

4. Returning an order

You would be able to return an item just under the following circumstances:

1. If your product has any damage.

2. If your order has missing pieces.

3. It wasn’t what you ordered.

4. You are not satisfied with our product quality.

Since we are talking about handicrafts, we must remind you that these pieces are not as perfect as machine-made products. Color, form, size, drawing, painting, etc. may vary from piece to piece. So we only consider damage when the piece is broken, crushed, melted, scratched (polish marks are not considered as scratches) or has missing parts.

Check your package as soon as you get it. If you notice any damage, missing pieces or it is not what you ordered, please contact us immediately to sales@yendart.com from the e-mail address that you provided to Yendart.

Please provide your full name, order number, the name of the piece, and a description of the problem: if the piece is damaged or incomplete, provide a detailed description; if it was the incorrect order, please provide the name of the piece you were supposed to receive and a description of the incorrect piece.

We will e-mail back to you with the instructions on how to return the piece.

In order to return any product, it must be in its original package protected in the same way that you received it, with the original invoice. The product must be returned to us in the same way you received it, that is, if you are returning an incorrect order, the piece must be returned without any damage; if you received your correct order but it was damaged, the product must be returned to us with only the damage you described. If any of these conditions are not fulfilled, a complete refund, an exchange or replacement will not be possible.

After we receive the notification from the Post Service that your package was delivered, you will have 15 days to report any damage or incomplete products. After this time, no refunds, exchanges or replacements will be possible.

If we couldn’t replace your order because it was a one-of-a-kind piece or it won’t be available any more, a full refund or an exchange for a similar value piece may apply. If this new choice has a lower price, we will refund you the rest. If it has a higher price, you would pay the rest.

If any of these errors from Yendart happen to you, be sure that you will be completely refunded including shipping costs and no additional charges will be made to you when we send your correct order, replace your damage piece or send any missing part.

NOTE: Return shipping costs and other fees due to incorrect address or information submitted in our web page will be charged to the purchaser.

5. Cancellations

Since we send your products right after we receive your order it is almost impossible to cancel or modify it. However, if you need to cancel or make a modification send an e-mail immediately, we will be able to do so if your order hasn’t been shipped. Once the products are shipped no cancellation or modification is possible. Please send your e-mail from the e-mail address you provided to Yendart so we can corroborate it is you canceling the order.

To cancel an order, you must send us an e-mail (sales@yendart.com) from the e-mail address you had provided to Yendart. Please do it as soon as possible because all orders are immediately prepared and shipped once we receive the payment confirmation.